If your order is eligible for cancellation, you may cancel it by tapping the “Cancel” button on the Orders screen.

Please note that you will not be able to cancel an order if it has already been confirmed by the seller, if it is a non-sneaker item, if it is an ‘Instant’ item, if the order was placed using the “Offer” feature, or if more than three hours have elapsed since the order was placed.

For more information regarding order cancellations, please refer to GOAT’s Shipping, Purchases, and Returns Policy.

In the case of an order cancellation, the balance used from the Gift Card will be refunded in the form of GOAT Credit and the remaining amount will be refunded to your other form of payment, if applicable.

For buyers located in the US, GOAT Credit issued as part of a refund expires exactly one year after its issue date, unless otherwise specified. For more details, please refer to the “Returns” section of our Shipping, Purchases, and Returns Policy.  

Please allow your financial institution 3-5 business days (Monday - Friday, excluding holidays) to fully process the refund.