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GOAT Support
General
Orders, Shipping & Returns
Selling on GOAT
Gift Cards
GOAT Storage
GOAT Clean
PROMOTIONS
FAQ
Why have I been asked to confirm my identity?
I confirmed my identity, but the page says confirmation failed
How do I reset my password?
What is GOAT?
How does GOAT work?
How Do I Delete My Account
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Orders
My tracking number will not update.
I received my order but it's in a different condition than expected. What do I do?
Why is there a $1 charge on my credit card statement?
How can I delete a payment method on my account?
Can I cancel my order?
When will I receive my order?
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Shipping
What is priority processing?
How much does shipping cost?
Can I change my shipping address after my order has been placed?
What does the item price include?
What international shipping models does GOAT use?
Why is my order shipping from Hong Kong?
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Returns
When will I receive my refund?
How do I make a return?
Do you accept returns?
How long does the return process take?
Why do I only get GOAT Credit for my return?
Why do I have to pay for return shipping?
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Tax
What price does GOAT declare for DDU shipments?
Does GOAT charge import duties?
What is an import duty?
Does GOAT charge VAT?
What is VAT?
What are VAT and DUTY charges for orders shipped to the United Kingdom?
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Currency
Can I pay in my local currency?
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Seller FAQ
How Do I Sign Up to Sell If I Am In China?
Hong Kong Drop-Off
Shipping for China Sellers
Cash Outs for China Sellers
How do I sell on GOAT?
My items just sold. What do I do next?
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Seller Earnings
Why did my earnings amount change?
What is my Seller Fee?
What are the commissions for selling on GOAT?
It has been 7 days. Why haven't I received my deposit?
How can I decrease my commission fees?
When do sellers get paid?
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Seller Listing Issues
How do I list items for sale?
How do I edit my listing?
How can I ensure my items sell?
Why are my photos being rejected?
Can I update the listing for my consigned sneakers?
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Gift Cards
What are GOAT Gift Cards?
How do I purchase a GOAT Gift Card?
How do I redeem a GOAT Gift Card?
Can I cancel an order made with a GOAT Gift Card?
Can I reload my GOAT Gift Card?
Can items purchased with a GOAT Gift Card be refunded?
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GOAT Storage FAQ
What is GOAT Storage?
Where do my items go for GOAT Storage?
How do I sell my stored items?
Why can't I use Affirm or Afterpay with GOAT Storage?
What is the Return Policy for purchases that use GOAT Storage?
How do I retrieve my items from GOAT storage?
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GOAT Clean
How can I sell through the GOAT Clean program?
What is the Return Policy for GOAT Clean shoes?
Why and how are items graded?
How do I know if the used shoes are part of the GOAT Clean collection?
What are the commissions for selling on GOAT Clean?
How can I access the GOAT Clean Collection?
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PROMOTIONS
There are no active promotions at this time.
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