goat header logo

GOAT Support

Shop Submit Request
  1. GOAT Support
  2. General
  3. FAQ

FAQ

  • Why have I been asked to confirm my identity?
  • I confirmed my identity, but the page says confirmation failed
  • How do I reset my password?
  • What is GOAT?
  • How does GOAT work?
  • How Do I Delete Account?
  • How do I contact you?
  • Does GOAT have a phone number I can call?
  • What is the Assurance of Authenticity?
  • How do I know if the Items are real?
  • As an EU/UK VAT-registered seller, what are the VAT implications for my sales on GOAT?
  • How do I become recognized as a VAT-registered seller on GOAT?
  • Will GOAT collect VAT from buyers for non VAT-registered sellers in the EU/UK?
  • Do I need to be VAT-registered in the EU/UK?
  • What are my invoicing obligations as an EU/UK VAT-registered seller?
  • What is Guest Checkout?
  • What Payment methods are available for Guest Checkout?
  • Can I track an order placed through Guest Checkout?
  • How will I know if there's an issue with my order?
  • Am I able to create a GOAT Account during Guest Checkout?
  • Do you accept returns on Guest Checkout orders?
  • instagram icon
  • facebook icon
  • twitter icon
  • Assurance of Authenticity
  • Careers
  • Privacy
  • Returns
  • Purchases and Returns
  • Support
  • Terms
  • instagram icon
  • facebook icon
  • twitter icon
  • Google Playstore badge
  • Apple Appstore badge