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GOAT Support

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  1. GOAT Support
  2. General
  3. FAQ

FAQ

  • Why have I been asked to confirm my identity?
  • I confirmed my identity, but the page says confirmation failed
  • How do I reset my password?
  • What is GOAT?
  • How does GOAT work?
  • How Do I Delete My Account
  • How do I contact you?
  • Does GOAT have a phone number I can call?
  • What is the Assurance of Authenticity?
  • How do I know if the Items are real?
  • What are the EU/UK marketplace laws?
  • What is the “buy/sell” model under EU and UK marketplace laws?
  • How does UK Brexit affect EU/UK buyers and sellers?
  • As a VAT-registered seller in the EU/UK, how do I sell on GOAT?
  • As a non VAT-registered seller in the EU/UK, how do I sell on GOAT?
  • When do I need to be VAT-registered in the EU/UK?
  • Invoicing Guidelines for VAT Sellers in EU/UK
  • What is Guest Checkout?
  • What Payment methods are available for Guest Checkout?
  • Can I track an order placed through Guest Checkout?
  • How will I know if there's an issue with my order?
  • Am I able to create a GOAT Account during Guest Checkout?
  • Do you accept returns on Guest Checkout orders?
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