We aim to provide our customers with the best possible experience when buying on GOAT. Due to this, we strongly discourage canceling orders.

If for whatever reason you need to cancel an order, you may cancel via the “Orders” tab in the alias app within 24 hours of a buyer's payment and prior to order confirmation.

If you cancel an order after it has already been confirmed by you, you will be charged $10. You will not be charged if you choose to cancel an order before it’s confirmed.

Additionally, if your order is not shipped within 3 business days (Monday – Friday for FedEx, UPS, and USPS, excluding holidays) of the order being placed, it will automatically be canceled and you will be charged $10.

Please note: Multiple cancellations will lead to a higher commission fee.