UPS Access Point pickup is a secure delivery option for certain orders shipped with Standard, Instant, Instant (Next Day) and Order Upgrade (Priority) shipping. UPS Access Point pickup is only available for orders placed on the GOAT app (iOS only) and shipped within the US. 

Delivery estimates for Standard, Instant, Instant (Next Day) and Order Upgrade (Priority) shipping are applicable to UPS Access Point pickup orders.

To ship your item to an UPS Access Point, simply select “Pickup” as your delivery method during checkout then choose your preferred UPS Access Point pickup location. UPS Access Point locations include UPS Stores, UPS retail partners, and UPS lockers. 

If you select UPS Access Point pickup as your delivery method, you will be notified via email when your package has arrived at your chosen location. To securely pick up your item, you must present a government-issued photo ID that matches the name associated with your GOAT order. 

Your package will be held at the UPS Access Point for 7 days after delivery. If you do not pick it up within that time, your package will be returned to GOAT and placed in GOAT Storage.

You can request to have your GOAT Storage items shipped back to you from the Profile tab in the GOAT app. Once shipped, you will be charged the Retrieval Fee, which includes shipping costs and any applicable taxes, fees or other charges.

If your order included an apparel item that was ultimately returned to one of our warehouses, you will need to contact our customer support team to have it shipped back to you. Once shipped, you will be charged the Retrieval Fee, which includes shipping costs and any applicable taxes, fees or other charges.

Please note that orders completed via Offers are not eligible for UPS Access Point pickup.