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GOAT Support

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  1. GOAT Support
  2. Orders, Shipping & Returns

Orders

  • I received my order but it's in a different condition than expected. What do I do?
  • Why is there a $1 charge on my credit card statement?
  • How can I delete a payment method on my account?
  • Can I cancel my order?
  • When will I receive my order?
  • Why was my order canceled?
See all 21 articles

Shipping

  • Why is my order shipping from China or Hong Kong?
  • What International Shipping models does GOAT use?
  • What is priority processing?
  • How much does shipping cost?
  • Can I change my shipping address after my order has been placed?
  • Why is my order shipping from Hong Kong?

Returns

  • When will I receive my refund?
  • How do I make a return?
  • Do you accept returns?
  • Why do I have to pay for return shipping?
  • Why do I only get GOAT Credit for my return?
  • What happens if I don't ship my return back to GOAT?
See all 8 articles

Tax

  • What price does GOAT declare for DDU shipments?
  • What are VAT and DUTY charges for orders shipped to the United Kingdom?
  • What are VAT and duty charges for orders shipped to the European Union?
  • What are VAT and DUTY charges for orders shipped to Saudi Arabia?
  • What are VAT and Duty Charges for Orders Shipped to Norway?
  • Does GOAT charge import duties?
See all 20 articles

Currency

  • Can I pay in my local currency?
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