Orders
- My tracking number will not update.
- I received my order but it's in a different condition than expected. What do I do?
- Why is there a $1 charge on my credit card statement?
- How can I delete a payment method on my account?
- Can I cancel my order?
- When will I receive my order?
Shipping
- What is priority processing?
- How much does shipping cost?
- Can I change my shipping address after my order has been placed?
- What does the item price include?
- How are sales tax, VAT, and duties calculated?
- Why is my order shipping from Hong Kong?
Returns
- When will I receive my refund?
- How do I make a return?
- Do you accept returns?
- How long does the return process take?
- Why do I only get GOAT Credit for my return?
- Why do I have to pay for return shipping?
Tax
- What price does GOAT declare for DDU shipments?
- Does GOAT charge import duties?
- What is an import duty?
- Does GOAT charge VAT?
- What is VAT?
- What are VAT and DUTY charges for orders shipped to the United Kingdom?