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GOAT Support

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  1. GOAT Support
  2. Orders, Shipping & Returns

Orders

  • My tracking number will not update.
  • I received my order but it's in a different condition than expected. What do I do?
  • Why is there a $1 charge on my credit card statement?
  • How can I delete a payment method on my account?
  • Can I cancel my order?
  • When will I receive my order?
See all 23 articles

Shipping

  • What is priority processing?
  • How much does shipping cost?
  • Can I change my shipping address after my order has been placed?
  • Why is there a fuel surcharge on my order?
  • What international shipping models does GOAT use?
  • Why is my order shipping from Hong Kong?
See all 7 articles

Returns

  • When will I receive my refund?
  • How do I make a return?
  • Do you accept returns?
  • How long does the return process take?
  • Why do I only get GOAT Credit for my return?
  • Why do I have to pay for return shipping?
See all 9 articles

Tax

  • What price does GOAT declare for DDU shipments?
  • Does GOAT charge import duties?
  • What is an import duty?
  • Does GOAT charge VAT?
  • What is VAT?
  • What are VAT and DUTY charges for orders shipped to the United Kingdom?
See all 18 articles

Currency

  • Can I pay in my local currency?
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