While GOAT deters our sellers from canceling orders, we understand that certain situations do arise. You may cancel an order in the app under the Sell tab. If you cancel an order after you have already confirmed it, you will be charged $10. If you cancel an order before it is confirmed, you will not be charged.

Please note: Multiple order cancellations will lead to a higher commission fee.

If you're unable to ship orders during a period of time, we encourage you to turn on Vacation Mode under the Sell tab. This will temporarily deactivate your listings.

Orders that are not shipped within 3 business days (Monday – Saturday for FedEx, UPS and USPS, excluding holidays) of being confirmed will be automatically canceled by GOAT and you will be charged $10.