Item Matches Its Description, but Issues Are Found
If you send an item to us that generally matches the description you provided, but certain issues with the item are discovered during the verification process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and ask you for a discounted listing price for the item to be offered to the buyer of such item.
If you offer a discounted listing price that is accepted by the buyer, your earnings will reflect the item’s discounted price rather than its original listing price.
If the buyer rejects the proposed discount, you may be charged $10 for the item issue and you will be given the option to either consign the item with us or have the item sent back to you. If you are not charged $10 for the item issue and you choose to consign your item, you will be charged a $2 storage fee if the item has not sold after 60 days of being relisted. This a recurring, monthly charge until such item sells.
If the buyer rejects your discount and you choose to have your item returned to you, you will be charged the Retrieval Fee and will also be responsible for any applicable taxes, duties or other charges.
If you do not respond within 48 hours of receiving notice of the issue(s) discovered, a 5% discount will be automatically applied to your item’s original listing price and offered to the buyer on your behalf. If the discount is accepted by the buyer, your earnings will reflect the item’s discounted price rather than its original listing price.
If, after 14 days of receiving notice of the discovered issue(s), you have not provided a response and the buyer has not accepted the 5% discount offered on your behalf, you may be charged $10 for the item issue and you will be given the option to have the item consigned with us on your behalf or sent back to you. If you request the item be shipped back, you will be charged the Retrieval Fee, along with any applicable taxes, duties or other charges.
In some instances, we may not ask you for a discounted listing price for the item and instead automatically charge $10, cancel the order and then ship back your item. You will be charged the Retrieval Fee plus any applicable taxes, duties or other charges for each item shipped back to you.
Item Does Not Match Its Description
If you send item(s) to us that do not match the description you provided (e.g., one shoe, mismatched sizes, etc.), we will charge you $10 and the item will be sent back to you and you will be charged the Retrieval Fee. In some instances, you may be given the option to consign your item after being charged $10 for the item issue.
If you send item(s) to us that we deem to be replicas, you will be charged $15, the item will automatically be shipped back to you, and you will be charged the Retrieval Fee.
If you send item(s) to us that we deem unsellable at our sole and reasonable discretion, you will have the option to have the item(s) sent back to you or disposed of by us. If you choose to have the item(s) sent back to you, you will be charged the Retrieval Fee. If you do not respond within 14 days of receiving notice that your item(s) are replicas or unsellable or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) in our reasonable discretion.
For China sellers: at this time, if you send item(s) to us that do not match the description you provided (e.g., wrong item, one shoe, mismatched sizes, etc.) SKU, different condition) or if you send item(s) to us that we deem unsellable in our sole and reasonable discretion, you will not have the option to have the item(s) sent back to you.
Instead, we will either dispose of the item(s) (if we deem the item(s) unsellable) or will consign the item(s) on your behalf with us (if the item(s) do not match the description you provided). If we consign the item(s) on your behalf with us, we will activate the listing(s) at 10% above the lowest price(s) of the same item(s) based on SKU and size. If no lowest price exists, we will set a price at our reasonable discretion. You may change the listing price at any time within the GOAT app.
For international sellers: if you opt to have item(s) sent back to you, we will declare the price of your item(s) for customs purposes and mark the item(s) as return merchandise. You will be responsible for any applicable customs duties and taxes that are imposed by the country of your residence.
