Do you accept returns? – GOAT Support

We want you to be happy with your purchase, which is why we accept returns on New In Box, New No Box, GOAT Clean, apparel, and accessory purchases that are in the same condition as when shipped and that do not fall within any of the categories described in the next paragraph. As your return may be rejected if the item is creased or otherwise altered as a result of trying it on, please try on your items carefully.

We do not issue refunds or accept returns or exchanges on any items listed as "Final Sale" on the checkout page, special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release), any used items, auction items, any GOAT Storage items, or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases except as pursuant to our Buyer Protection Policy.

You have 14 days to request a return from the date you receive your item(s). Failure to initiate a return request within 14 days of receipt may result in the denial of your return request under our Standard Return policy. To initiate a Standard Return, tap “Request Return” in the GOAT app when you receive your package or contact us here. Once we receive your return, the item(s) will be evaluated before your refund is made.

All refunds under our Standard Return process will be provided in the form of GOAT Credit. Please note that all GOAT Credit issued as part of a refund expires one year after the date of issuance for buyers located in the US, except for orders with a shipping address in one of the following states: CA, FL, HI, IA, ID, IL, IN, KY, NC, NE, NV, PA, RI, SD, TN, TX, VT, WA, WI.

US Returns

For eligible items, you will have 14 days after receiving your item to submit a Standard Return request. Failure to submit a return request within 14 days of receipt may result in the denial of your return request under our Standard Return policy. Upon submitting your Standard Return request, you will be provided three return options: (1) return for refund; (2) our White Glove Return option; or (3) submit the item for sale with GOAT Group.

For items that you wish to return for a refund, your refund amount will be the item total minus the shipping costs to and from you, a restocking fee equal to 15% of the item's price, and any priority processing fee paid. Your refund will be provided in the form of GOAT Credit.

If you elect to return your item for a refund, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:

Item(s) must include the return label and packing slip provided by us. Please note returns will not be processed without a GOAT return label and packing slip.
Item(s) must be in the condition they were in when sent by us, including but not limited to: same item, no damage, original tags, no creases as a result of try-on and/or wear, no sole wear, and all original packaging included.
Item(s) must be shipped to us within 3 days of receiving your return label. The evaluation process may take up to 7 days from receipt of the returned item and we reserve the right to make the final decision on all return requests.

Make sure to only include the item(s) to be returned in your shipping box. We will be unable to return any additional items included with your return.

If you would like to use our White Glove Return option to list your item, you must return your item to us and, upon receipt, we will price and activate your listing. Once sold, we will deposit your earnings into your account in the form of GOAT Credit, subject to the terms specified above. The credited amount will equal the item price minus the shipping costs to and from you, a restocking fee between 5% - 15% of the item’s price, and any priority processing fee paid. Restocking fees may vary depending on your item popularity, time of return, or past account activity. You will not be charged a commission nor seller fee for White Glove Return items sold on your behalf.

If, after 60 days, an item listed on your behalf doesn’t sell, we will initiate the Return for Refund process and provide you a refund in the form of GOAT Credit. You can also request a standard refund at any point within the 60 day window.

If you would like to submit the return item for sale with GOAT Group, you will not be charged a commission fee if your item sells within 60 days of being returned to us. Earnings made from your sale will be deposited into your GOAT or alias account (as applicable) and available to spend or cash out. If you choose to submit your return for sale, you will be provided a return shipping label in order to send your item to GOAT.

Once the returned item has been reviewed by GOAT to confirm that it is in the same condition as when it was originally shipped to you, you will be able to price and activate your listing. If you have a GOAT seller account, your item can be found in your “Consigned listings” folder located under the “Sell” tab in the GOAT app. All items submitted for sale with GOAT will be subject to the Selling with GOAT Policy.

If you do not yet have a GOAT seller account, you will need to download the alias app and then link your GOAT account to alias in order to access your item. Your item can then be found in your “Not For Sale” folder. All items sold via alias will be subject to the alias Seller Policy.

International Buyers

For eligible items, you will have 14 days to request a return from the date you received the item(s). Failure to initiate a return request within 14 days of receipt may result in the denial of your return request under our Standard Return policy. To initiate a return, tap “Request Return” in the GOAT app when you receive your package, or contact us through the “Submit Request” button at the top of this page.

Once we receive your return, the item(s) will be evaluated before your refund is made.

Evaluation criteria include the following:

Item(s) must include the return label and packing slip provided by us. Please note returns will not be processed without a GOAT return label and packing slip.
Item(s) must be in the condition they were in when sent by us, including but not limited to: same item, no damage, original tags, no creases as a result of try-on and/or wear, no sole wear , and all original packaging included.
Item(s) must be shipped to us within 3 days of receiving your return label. The evaluation process may take up to 7 days from receipt of the returned item and we reserve the right to make the final decision on all return requests.

Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you and less any priority processing fee paid, by issuing you GOAT Credit to use on future purchases, except as otherwise required by applicable law, in accordance with the Buyer Protection Policy, or otherwise determined by us in our sole and reasonable discretion.

Make sure to only include the item(s) to be returned in your shipping box. We will be unable to return any additional items included with your return.