We want you to be happy with your purchase, which is why we accept returns on New In Box, New No Box, GOAT Clean, apparel, and accessory purchases that are in the same condition as when shipped and that do not fall within any of the categories described in the next paragraph. As your return may be rejected if the item is creased or otherwise altered as a result of trying it on, please try on your items carefully. 

We do not issue refunds or accept returns or exchanges on any items listed as "Final Sale" on the checkout page, special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release), any used items, auction items, any GOAT Storage items, or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases except as pursuant to our Buyer Protection Policy.

You have 30 days to request a return from the date you receive your item(s). Failure to initiate a return request within 30 days of receipt may result in the denial of your return request under our Standard Return policy. To initiate a Standard Return, tap “Request Return” in the GOAT app when you receive your package or contact us here. Once we receive your return, the item(s) will be evaluated before your refund is made.

All refunds under our Standard Return process will be provided in the form of GOAT Credit. Please note that all GOAT Credit issued as part of a refund expires one year after the date of issuance for buyers located in the US, except for orders with a shipping address in one of the following states: CA, FL, HI, IA, ID, IL, IN, KY, NC, NE, NV, PA, RI, SD, TN, TX, VT, WA, WI.

GOAT Credit can be used on any GOAT purchases, including offers, except as otherwise required by applicable law, in accordance with the Buyer Protection Policy, or otherwise determined by us in our sole and reasonable discretion.

For all options available under our Standard Return process, item(s) must be shipped to us within three business days of receiving your return label. Failure to ship the item(s) within this timeframe may result in the denial of your return request. The evaluation process may take up to 7 days from receipt of the returned item and we reserve the right to make the final decision on all return requests.

Please be advised that the return processing fees outlined below can vary depending on your item popularity, time of return, or past account activity.

US Returns

For eligible items, you have 30 days after receiving your item to submit a return request. Failure to submit a return request within 30 days of receipt may result in the denial of your return request under our Standard Return policy.

Item(s) you wish to return must be shipped to us within 3 business days of receiving your return label. Failure to ship the item(s) within this timeframe may result in the denial of your return request. The evaluation process may take up to 7 days from receipt of the returned item, and we reserve the right to make the final decision on all return requests.

If your return is accepted, your refund amount will equal the item total, minus shipping to and from you, any applicable return processing fee (up to 15% of the item’s price), and any priority processing fee paid. Your refund will be provided in the form of GOAT Credit, subject to the terms specified above.

Please be advised that the return processing fee may vary depending on item popularity, time of return, or past account activity.

Items returned for a refund will be evaluated before your refund is issued. Evaluation criteria include the following:

• Item(s) must include the return label and packing slip provided by us. Returns will not be processed without a GOAT return label and packing slip.
• Item(s) must be in the same condition as when sent by us, including but not limited to: same item, no damage, original tags attached, no creases resulting from try-on and/or wear, no sole wear, and all original packaging included.
• Item(s) must be shipped to us within 3 business days of receiving your return label.

Make sure to include only the item(s) to be returned in your shipping box. We will be unable to return any additional items included with your return.

International Buyers

For eligible items, you will have 30 days to request a return from the date you received the item(s). Failure to initiate a return request within 30 days of receipt may result in the denial of your return request under our Standard Return policy. To initiate a return, tap “Request Return” in the GOAT app when you receive your package, or contact us through the “Submit Request” button at the top of this page.

Once we receive your return, the item(s) will be evaluated before your refund is made.

Evaluation criteria include the following:

• Item(s) must be in the condition they were in when sent by us, including but not limited to: same item, no damage, original tags, no creases as a result of try-on and/or wear, no sole wear , and all original packaging included.
• Item(s) must be shipped to us within 3 days of receiving your return label. The evaluation process may take up to 7 days from receipt of the returned item and we reserve the right to make the final decision on all return requests.
• Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you and less any priority processing fee paid, by issuing you GOAT Credit to use on future purchases, except as otherwise required by applicable law, in accordance with the Buyer Protection Policy, or otherwise determined by us in our sole and reasonable discretion.

Make sure to only include the item(s) to be returned in your shipping box. We will be unable to return any additional items included with your return.