While most orders are shipping on-time, due to COVID-19 and government restrictions, your order may experience some shipping and fulfillment delays. We appreciate your patience.
Items except for “Instant” items are shipped to us first for authentication and verification before being delivered to you. It will typically take 7-10 business days (M-F) for sneaker orders to be delivered to a buyer located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.
Items that are labeled “Instant” have already been authenticated and verified and ship directly from our facilities to you. Excluding deliveries to PO boxes and military bases, it will typically take 3-4 business days for an “Instant” item ordered before 11:00 am PT with standard shipping to be delivered to a buyer located in the 48 contiguous states and 4-5 business days for an “Instant” item ordered after 11:00 am PT with standard shipping to be delivered to a buyer located in the 48 contiguous states.
Next Day shipping is a shipping option for “Instant” items that is available only to buyers located in the 48 contiguous states, excluding PO boxes and military bases. It will typically take 1 business day for an “Instant” item ordered before 11:00 am PT with Next Day shipping to be delivered to a buyer located in the 48 contiguous states and 2 business days for an “Instant” item ordered after 11:00 am PT with Next Day shipping to be delivered to a buyer located in the 48 contiguous states.
Some apparel and accessory items have been pre-verified and authenticated and ship directly from our trusted retail and boutique partners, while other apparel and accessory items are shipped to us first for authentication and verification before being delivered to you. It will typically take 4-8 business days for an apparel or accessory item order to be delivered to a buyer located in the US.
For international orders, delivery times vary due to customs. For items with a delivery address in the People's Republic of China, import duties will be included at checkout for buyers who enter their national identification number and the items will be delivered duty paid (i.e., no additional duties should be required to be paid upon delivery). For items with a delivery address in the United Kingdom, import duties may be included at checkout and items will be delivered duty paid. For all other international orders and for items with a delivery address in the People's Republic of China where a buyer does not enter their national identification number, import duties are not included, and you will be responsible for them upon arrival, as applicable.
