In the event the tracking number on your prepaid shipping label indicates that the package has not left the drop-off location within 72 hours, you may need to reach out to the applicable courier to attempt to retrieve the package. If your package does not show movement within 72 hours of the drop-off date, the corresponding order will automatically be canceled. Please note that Staples and other third-party mail ship service centers no longer update tracking while scanning packages. 

If you are unable to retrieve the package from the courier, you must provide a drop-off receipt showing the original drop-off date for GOAT to consider whether it will initiate a missing package investigation with the courier.