If you’re using the app, check the “Orders” tab in your Profile to make sure your order shipped. If it did, check the tracking number to see where the order is currently located. It is not uncommon for a courier to mark the order as delivered 2-3 days before it is actually delivered. You may also want to check with a roommate or neighbor to see if they accepted the package on your behalf.

For security and privacy reasons, we ensure successful delivery to the shipping address provided at checkout. 

If you receive an email that your order is undeliverable, you must respond to arrange for delivery of your order. If you do not receive your order, you may contact GOAT Support for further assistance. Our Customer Support team will attempt to locate your order or inform you if it has been canceled. If your order has been canceled, our Customer Support team will refund you the amount you paid for the item(s) to your original payment method.

If you still have not received or been able to find your order, we will assist you in filing a missing package investigation with the courier on your behalf. A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements. Approved claims may be refunded in GOAT credit to be used towards a future purchase to allow you to replace your lost item as quickly as possible.

Please note that for buyers located in the US, GOAT Credit issued as part of a refund expires exactly one year after its issue date, unless otherwise specified. 

For more details, please refer to the ‘Returns’ section of our Shipping, Purchases, and Returns Policy. 

GOAT reserves the right to deny any claim or request for refund in connection with a pattern of fraudulent user behavior that GOAT determines in its sole and reasonable discretion should result in the suspension or termination of such user’s account.