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GOAT Support

Shop Submit Request
  1. GOAT Support
  2. Orders, Shipping & Returns
  3. Orders

Orders

  • When will I receive my order?
  • My tracking number will not update.
  • I received my order but it's in a different condition than expected. What do I do?
  • Why is there a $1 charge on my credit card statement?
  • How can I delete a payment method on my account?
  • Can I cancel my order?
  • Why was my order canceled?
  • My order was canceled. Can I still buy the item?
  • I never received my order. What do I do?
  • Do you accept purchases over the phone or email?
  • I'm having issues purchasing. What do I do?
  • How do I place an order?
  • Does the card have to match the name?
  • I placed an order, but didn't receive a confirmation email.
  • How much does the Assurance of Authenticity cost?
  • Do you calculate foreign currency exchange rates?
  • What payment options do you accept?
  • What is Affirm and how do I use it?
  • What is Afterpay and how do I use it?
  • What is Klarna and how do I use it?
  • Why do I need to provide an identification number for my order?
  • If the seller has offered a discount for issues found during verification, how will I receive the discount?
  • Where can I select how I'd like to proceed with order issues?
  • What happens if I don't accept the issues that were found during verification?
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